FAQ
Browse the Broadwater Shores frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-In is 2:00PM and Check-Out is at 10:00AM
Q: Do you require a security bond upon check-in?
Yes, we are now introducing a $200 bond payment which is refunded back to your credit card after departure and room check.
Q: Is after hours check-in available?
Yes. Please call us the day before arrival to discuss arrangements for keys.
Q: Can I have a late check-out?
Yes, late checkout by arrangement is available, however some charges may apply.
Q: When do I have to pay a deposit?
A deposit is required at time of booking. Please refer to the terms and conditions of booking.
Guests will be charged a 25% deposit at the time of booking. 11% of this fee will be charged by eTourism Holidays (the Agent) and the remaining deposit will be charged by Broadwater Shores.
Q: What are the reception hours?
Monday – Friday 8:30AM – 4:00PM
Saturday 8:30AM – 10:00AM
Sunday & Public Holidays – Closed.
If you will be arriving out of hours please ensure the office has a contact mobile number and/or email address so that you can be contacted with any arrival information you may require.
Q: Do you allow early check in?
Yes, if the unit is available, however charges may apply.
Q: Can I book local attraction tickets at reception?
Yes, they are available with our onsite tour desk.
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
We have two options for WiFi access available to guests at Broadwater Shores Waterfront Apartments.
Unlimited free WiFi is availble in the ground floor common areas, and a library/lounge room is available for guests to use at most times. This is located beside the lifts.
Alternatively, subject to availability we have a limited number of unlimited data WiFi devices. A refundable $100 deposit is taken and returned back to the credit card as soon as the device is returned in the same condition. We request a small data charge of $10 per weekend stay or $15 per week, which can be deducted from your $100 bond if you prefer.
Q: What facilities do you have?
2 Unheated Pools
BBQ with Gazebo, Tables and Chairs
2 Sauna’s
Full Sized Tennis Court (rackets and balls available for free at reception)
Q: Is there car parking available?
We have one, free allocated parking space in the basement garage for each apartment. Parking is also available on the street and side streets opposite Broadwater Shores Waterfront Apartments. The lowest point down the ramps into the basement garage is 2.03m.
Q: Is all linen provided?
All linen is supplied. Start up supplies of Tea/Coffee/Hot Chocolate/Sugar/Soap/Dishwash Liquid/Dishwasher Powder/Toilet Paper/Laundry Powder and Milk are also provided.
Additional linen may be availble at a small cost if required.
Q: How often are the rooms serviced?
Units are serviced every 7 days. Additional services can be done at a charge if requested.
Q: Is the pool heated?
No.
Location FAQ’s
General information about our location.
Q: Are there shops or restaurants nearby?
The nearest large shopping centre is the Runaway Bay Shopping Village approx. 1.4 kms travelling north along Bayview Street. The Harbourtown Shopping Outlet is approximately 6 kms.
La Piazza is a few meters along to the north of our driveway on Bayview street.
There are two popular cafes across the street along with a 7-eleven service station on the next corner which is open 24/7.
More Restaurants/cafes can be located within a few kms of the property.
The Runaway Bay Tavern is located behind the shopping centre, a second Irish Tavern is at the Oxley Road entrance to Harbourtown Shopping Centre.
Q: How far is Surfers Paradise away?
Surfers Paradise is 10km, which is around a 15 minute drive.
Q: Is there public transport nearby?
There is a bus stop outside our complex and the local 711 bus runs past hourly.
Q: What local attractions are in the area?
Sea World is located approximately 10km/15 mins away.
Wet and Wild is approximately 12 km/17 mins away.
Dreamworld is approximately 17 km/25 mins away.
Runaway sporting complex is only 2km away and takes 4 mins by car or a 25min walk.
Runaway Bay Shopping Centre is only 1.5km away.
Q: Where can I buy groceries locally?
Coles, Woolworths and Aldi Shops are all located within the Runaway Bay Shopping Village 1.4 kms north along Bayview Street.
