TERMS & CONDITIONS

Cancellation Policy:

A $50 cancellation fee will apply if the booking is cancelled.
If the booking is cancelled 14 days or less prior to arrival, the deposit is not refunded.
Once a stay has commenced, there are no refunds.

Deposit Policy:

At the time of booking your Credit Card will be charged AUD 0.00 by eTourism Holidays and a further 14% of the total accommodation cost will be charged by Broadwater Shores.
This is the total deposit required to be paid today to confirm the booking.
This total deposit is included in the total room price and does not include any additional charges or fees.
The remaining balance is to be settled upon arrival at Broadwater Shores.
A security bond of $200 taken at check in and refunded immediately following room check after departure

Reception is open Monday to Friday, restricted office hours weekends and public holidays.
For after hours check in, please contact the property 24 hours prior to arrival date to arrange payment of account and collection of keys.

Phone: (07) 5537 3555
Email: [email protected]

Check In Time: 2.00pm
Check Out Time: 10.00am

All bookings are subject to cleared funds being received by Broadwater Shores and may be cancelled in the event of non-payment. All credit cards will be processed within 48 hours of booking being made.
Bookings are not transferable. The named guest on the reservation must be present at time of check-in, identification required.